Gorilla Shipping Info
Shipping for Gorilla Playset:
- Swing sets, Swing Stations and Spring Riders are shipped ground freight by Less Than Truckload (LTL) service. This is delivered by Curbside Delivery, where the public street meets the homeowner's property. Delivery onto the homeowner's property is not part of curbside delivery. An adult must be present upon delivery of products to inspect and sign for goods received.
- Shipping Lead Times on Play Sets range from 1 - 6 Days. A shipping confirmation email will be sent out after the item is shipped. After the item leaves the warehouse, the shipping fulfillment time is between 3 to 4 days depending on shipping location.
Shipping for Gorilla Accessories:
- Gorilla accessories are shipped on UPS.
- Shipping Lead times on Accessories is about 1 - 5 business days. A shipping confirmation email will be sent out after the item is shipped. After the item leaves the warehouse, the shipping fulfillment time is between 3 to 4 days depending on shipping location.
Return Policy for Gorilla Playsets:
- All products have a 30 Day Return/Exchange Policy (from the original ship date).
- Returns must in original packaging, the item is unused, and the item is in resalable condition.
- RMA must be issued before any returns or exchanges can be made. No returns or exchanges will be made without a RMA#.
- Customer is responsible for original shipping cost and return shipping cost.
- All shortage or damage claims must be reported within 2 business days of customer’s receipt of goods.
For additional shipping information or return policy, please visit Shipping and Return page for details